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American Express Services Europe Limited

Financial Ombudsman decision DRN9603248 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mr P complains that American Express Services Europe Limited (“Amex”) will only refund some payments he disputes on his account.Card dispute or chargeback

In addition to the lack of refund, he was also unhappy with aspects of customer service, which he felt they had not addressed.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9603248.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.