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Tesco Personal Finance Limited
Financial Ombudsman decision DRN9597935 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Mrs D is unhappy that Tesco Personal Finance PLC will not consider her section 75 claim for a refund of a holiday club membership paid for using her credit card. She complains that Tesco failed to raise a chargeback in respect of her transaction.Card dispute or chargeback
I accept that Tesco could have handled Mrs D’s complaint better than it has done – in particular I find its letters to her to be somewhat misleading.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9597935.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.