National Westminster Bank Plc

Financial Ombudsman decision DRN9594346 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Dec 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Mr and Mrs A complain that National Westminster Bank Plc (NatWest) treated them unfairly when they found themselves in financial difficulties because of problems with their home building project.Treatment in financial difficulty

Mr and Mrs A were unhappy with the way NatWest treated them and complained. NatWest rejected their complaint. Although it recognised in its final response letter, that there had been issues of communication which had left Mr and Mrs A feeling frustrated, it said it had followed its processes correctly.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9594346.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.