Yorkshire Building Society

Financial Ombudsman decision DRN9591670 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jun 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Service failure

In the Ombudsman’s words

refused to allow her to make a cash withdrawalFunds blocked or frozen

Mrs K is unhappy about the way the society’s staff spoke to her when she asked to withdraw the moneyService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9591670.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.