Lloyds Bank PLC

Financial Ombudsman decision DRN9587500 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction

In the Ombudsman’s words

Miss C complained to Lloyds Bank PLC (formerly Lloyds TSB) that her account was wrongly debited with a fraudulent payment that she didn’t authorise.Unauthorised transaction

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9587500.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.