Lloyds Bank PLC

Financial Ombudsman decision DRN9584074 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sat Nov 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

someone had been taking out loans in her name and using her debit card details for paymentUnauthorised transaction

Mrs C does not feel that this was enough to address the upset and worry she was caused by the way Lloyds dealt with thingsComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9584074.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.