Lloyds Bank PLC

Financial Ombudsman decision DRN9581992 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jan 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Miss H complains that Lloyds Bank PLC has not treated her positively and sympathetically by applying charges to her account whilst she was in financial difficulties.Treatment in financial difficulty

Miss H complains that Lloyds Bank PLC has not treated her positively and sympathetically by applying charges to her accountCharges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9581992.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.