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Bank of Scotland Plc
Financial Ombudsman decision DRN9568928 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Oct 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Bank of Scotland first told Mrs D that the form had been sent because a US telephone number had somehow been linked to her account. It then said that the letter had been sent because of some missing details on Mrs D’s account and a change it made to its systems.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9568928.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.