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Kensington Mortgage Company Limited

Financial Ombudsman decision DRN9560370 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees, Credit file reporting

In the Ombudsman’s words

Mr G complains that Kensington Mortgage Company Limited didn’t offer him any help when he got into financial difficulties and couldn’t keep up his mortgage payments.Treatment in financial difficulty

He also complains because it wants to charge him for a subject access request.Charges and fees

He doesn’t think Kensington is reporting accurately to the credit referencing agencies.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9560370.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.