Barclays Bank Plc
Financial Ombudsman decision DRN9554982 Not upheld
Not upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Mon Jun 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
The transactions failed and the money was returned to her current account.Payment delayed or failed
The bank has agreed that it made a mistakeService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9554982.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.