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Shop Direct Finance Company Limited
Financial Ombudsman decision DRN9551009 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
—no sum stated
Sat Nov 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Charges and fees
In the Ombudsman’s words
Miss L has complained through her representative that Shop Direct Finance Company Limited (SDFC) acted irresponsibly when it allowed her to open a number of shopping catalogue accounts.Irresponsible lending
Miss L has also complained that SDFC has unfairly in other ways, including withholding refunds of interest and administration charges that she says are due to her.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9551009.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.