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Tesco Personal Finance Limited
Financial Ombudsman decision DRN9549419 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Mon Apr 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Complaint handling
In the Ombudsman’s words
Mrs H has been clear, throughout this complaint, that she only ever gave her authority for two ‘stand-alone’ payments of £4.95 eachUnauthorised transaction
Tesco then delayed significantly in providing the further representations that it wanted me to take into account.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9549419.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.