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Halifax Limited
Financial Ombudsman decision DRN9548938 Not upheld
Not upheldoutcome, as published by the Ombudsman
£40redress stated in the decision
Tue Apr 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
will not refund to him the money that he paid for a building surveyCharges and fees
Halifax accepts that it took too long to respond to Mr D’s complaintComplaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9548938.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.