Bank of Scotland Plc

Financial Ombudsman decision DRN9546069 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jun 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

Mr D complains that Bank of Scotland plc (trading as Halifax), has passed his credit card account to a number of other companies.Credit file reporting

He also says that he believed he had payment protection insurance (PPI) on the account, but when he tried to make a claim he was told that he did not.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9546069.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.