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West Bromwich Building Society
Financial Ombudsman decision DRN9544886 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
The West Brom refused. On Mr H and Miss J’s complaint to it, it said the ERC was correctly charged in line with the terms and conditions agreed to.Mortgage administration
I also agree that there was poor customer service in West Brom’s handling of the complaint made to it.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9544886.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.