Barclays Bank Plc
Financial Ombudsman decision DRN9543990 Not upheld
Not upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
a fraudster succeeded in setting up a joint account with Miss C and transferring a large amount of money out of her other accountsAPP scam refund refused
Miss C complains that Barclays Bank Plc’s fraud detection and reporting procedures were inadequate to protect her accountComplaint handling
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9543990.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.