Clydesdale Bank Plc
Financial Ombudsman decision DRN9543415 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Jan 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Identity checks and access
In the Ombudsman’s words
Mr B complains about the way Clydesdale Bank Plc has handled his accounts, the way its reported information about them and the checks it carried out when he applied to open an Individual Savings Account (ISA).Credit file reporting
Mr B says Clydesdale carried out a credit search without his authority when he applied for an ISA.Identity checks and access
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9543415.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.