NewDay Ltd

Financial Ombudsman decision DRN9536014 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jul 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

Mr H complains that NewDay Ltd wrongly applied late payment and interest charges to his store card account.Charges and fees

To remove any adverse information it has recorded on Mr H’s credit file, relating to his account during the period November 2012 and March 2015Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9536014.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.