Barclays Bank Plc
Financial Ombudsman decision DRN9530890 Not upheld
Not upheldoutcome, as published by the Ombudsman
£123redress stated in the decision
Wed Mar 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Identity checks and access, Complaint handling
In the Ombudsman’s words
Barclays Bank Plc hasn’t provided him with a debit card for his current account. He says he doesn’t have the identification documentation (ID) it has asked forIdentity checks and access
Barclays’ customer service has been poor – it can’t explain why it didn’t respond to letters Mr C hand delivered to branch.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9530890.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.