TSB Bank plc

Financial Ombudsman decision DRN9527443 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Feb 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Credit file reporting

In the Ombudsman’s words

credited his account with £25 without his permissionUnauthorised transaction

Mr T has complained that TSB Bank plc won’t give him details of its internal credit scoring systemCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9527443.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.