NewDay Ltd

Financial Ombudsman decision DRN9527040 Upheld

Upheldoutcome, as published by the Ombudsman

£30redress stated in the decision

Thu Apr 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

I agree with Mr D that NewDay didn’t help when – as we’d expect – he let them know he had got into financial difficulties.Treatment in financial difficulty

I’m going to require NewDay to remove all of the charges and interest it applied to Mr D’s account from February 2018 onwards.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9527040.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.