Capital One (Europe) plc

Financial Ombudsman decision DRN9520951 Not upheld

Not upheldoutcome, as published by the Ombudsman

£48redress stated in the decision

Fri Aug 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Charges and fees

In the Ombudsman’s words

Mr M complains about the way Capital One (Europe) plc dealt with payments from his account he said he did not makeAPP scam refund refused

charged interest on his borrowingCharges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9520951.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.