National Westminster Bank Plc

Financial Ombudsman decision DRN9515308 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Fri Oct 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Mortgage administration

In the Ombudsman’s words

NatWest appears to have given no consideration to these rules at all. It simply carried out an affordability assessment – and, when that failed, refused the application without further consideration.Irresponsible lending

Mr M complains that National Westminster Bank Plc refused an application to convert part of his mortgage to interest only terms.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9515308.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.