Bank of Scotland Plc

Financial Ombudsman decision DRN9511013 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Jan 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

This was remedied as was his credit file and a reference to the late payment was removed.Credit file reporting

The bank accepted it had handled his complaint poorly and paid him £135 compensation and costsComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9511013.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.