Halifax Limited

Financial Ombudsman decision DRN9509751 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

Halifax initially set up the repayment arrangement incorrectly which caused fees and interest to be applied to Ms G’s account.Charges and fees

Halifax sent a default notice to Ms G in October 2012 and the account was then defaulted and passed to a recovery agent.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9509751.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.