Nottingham Building Society

Financial Ombudsman decision DRN9502984 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Mon Dec 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Nottingham Building Society added a condition to their mortgage which was not in the offer that they had accepted.Mortgage administration

I find that an error was made. And this would have avoided all the stress and trouble that arose when they found out about the additional insurance conditions two days before they hoped to complete.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9502984.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.