National Westminster Bank Plc

Financial Ombudsman decision DRN9494667 Upheld

Upheldoutcome, as published by the Ombudsman

£2,000redress stated in the decision

Mon Nov 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

complain about the service they received from National Westminster Bank Plc when they tried to port their mortgage product to a new property.Mortgage administration

NatWest’s service fell below an acceptable standard and on more occasions than just those identified by the adjudicatorService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9494667.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.