TSB Bank plc

Financial Ombudsman decision DRN9491819 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Thu Dec 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Service failure

In the Ombudsman’s words

TSB blocked the card. The money was effectively frozenFunds blocked or frozen

TSB agreed that it had got things wrong hereService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9491819.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.