Barclays Bank Plc
Financial Ombudsman decision DRN9489145 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
adverse information being recorded with the credit reference agenciesCredit file reporting
Barclays Bank Plc should pay Mr L £100 compensation for his distress and inconvenience as a result of its failure to inform him that it had cancelled his direct debitComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9489145.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.