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Charter Court Financial Services Limited
Financial Ombudsman decision DRN9486873 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Fri Jul 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
Miss D complains that Charter Court Financial Services Limited trading as Precise Mortgages took too long to tell her that she was able to take out a buy to let mortgage.Mortgage administration
In hindsight Precise accepts it should have tried harder to contact Miss D.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9486873.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.