Barclays Bank Plc
Financial Ombudsman decision DRN9480728 Not upheld
Not upheldoutcome, as published by the Ombudsman
£350redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Data and privacy
In the Ombudsman’s words
Barclays failed to address her complaint quickly enough, thereby causing her to incur additional legal expensesComplaint handling
Barclays Bank Plc provided her ex-husband with information about her that was both unfounded and in contravention of the Data Protection ActData and privacy
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9480728.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.