HSBC Bank plc

Financial Ombudsman decision DRN9479963 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Oct 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

This complaint is about Mr K’s mortgage with HSBC Bank plc. He’s unhappy that HSBC didn’t tell him about his mortgage arrears building up and it took legal action to repossess his house.Mortgage administration

When Mr K complained to HSBC, it said several letters regarding the mortgage account were issued in joint names, to the updated address his wife had given the bank. It admitted this was an administrative error and offered its sincere apologies.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9479963.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.