Cheltenham & Gloucester plc

Financial Ombudsman decision DRN9476039 Not upheld

Not upheldoutcome, as published by the Ombudsman

£2,000redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Complaint handling

In the Ombudsman’s words

Mr and Mrs N complain that Cheltenham & Gloucester plc (“C&G”) has mis-calculated the interest on their mortgageInterest and rates

I do understand and appreciate Mr and Mrs N’s frustration with how their account has been handled, and that is why I have upheld the customer service aspect of this complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9476039.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.