Lloyds Bank PLC

Financial Ombudsman decision DRN9474341 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Sep 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused

In the Ombudsman’s words

Mr K wanted to find out what happened to two accounts he had with Lloyds. The bank told him one had been closed in 2000 and the other in 2002.Account closed or refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9474341.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.