MBNA Limited

Financial Ombudsman decision DRN9470619 Upheld

Upheldoutcome, as published by the Ombudsman

£251redress stated in the decision

Mon Aug 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

charges were applied to Mr K’s account and interest accruedCharges and fees

MBNA had made a mistake – when Mr K called in December it should have advised him that as the next direct debit was being processed any amendments would cancel the next payment due. This was not done due to human errorService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9470619.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.