HSBC Bank plc

Financial Ombudsman decision DRN9470056 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Oct 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Treatment in financial difficulty, Charges and fees, Credit file reporting

In the Ombudsman’s words

Mr A complains that HSBC Bank Plc shouldn’t have lent him as much money as they didIrresponsible lending

and should’ve helped him when he got into financial difficulties.Treatment in financial difficulty

Mr A says he isn’t happy with the fees and charges he has received.Charges and fees

And he believes some of HSBC’s entries on his credit record are incorrect.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9470056.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.