Santander UK Plc
Financial Ombudsman decision DRN9468962 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed May 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Mortgage administration
In the Ombudsman’s words
have been charged additional interestInterest and rates
complain that Santander UK Plc did not send them the redemption statement that they requested before their mortgage expiredMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9468962.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.