Firms › Capita Mortgage Services Limited ›
Capita Mortgage Services Limited
Financial Ombudsman decision DRN9463467 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Mar 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
Mr and Mrs S complain about the way that Capita Mortgage Services Limited has dealt with them while they experience financial difficulties.Treatment in financial difficulty
Capita has an obligation to treat Mr and Mrs S fairly while the loan was in arrears.Charges and fees
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9463467.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.