Lloyds Bank PLC

Financial Ombudsman decision DRN9462579 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sat Mar 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Mr K complains that Lloyds Bank plc delayed giving its consent to lease.Mortgage administration

I do think that Mr K could have avoided legal costs he incurred after 13 March 2014 if he had been able to tell the tenant that it was not likely that the tenancy would be agreed before mid-April.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9462579.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.