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Moneybarn Limited

Financial Ombudsman decision DRN9459515 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Miss M contacted Moneybarn in 2016 because she was unable to make her monthly payments as a result of an attachment of earnings about her council tax bill. A reduced repayment arrangement was agreed and Moneybarn sent details of it to Miss M. The reduced repayment arrangement was then reviewed by Moneybarn every three months and further reduced repayment arrangements were agreed.Treatment in financial difficulty

And I consider that the information that it’s recorded on Miss M’s credit file is true and accurate – so I’m not persuaded that it would be fair or reasonable for me to require it the remove that information.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9459515.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.