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Katsea Financial Solutions Limited

Financial Ombudsman decision DRN9455925 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

refused to refund the fees he had paid to themCharges and fees

I believe that the way Loans Only managed his complaint has added to Mr B’s distressComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9455925.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.