HSBC UK Bank Plc
Financial Ombudsman decision DRN9452390 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sat Jul 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Support for vulnerable customers
In the Ombudsman’s words
HSBC UK Bank Plc has stopped allowing third parties to pay into her bank accountAccount closed or refused
Miss M is very unhappy with this new policy and complained to HSBC about it. She said she suffers from a number of health needs or disabilities – namely agoraphobia and PTSD – which prevent her from leaving her home.Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9452390.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.