HSBC UK Bank Plc
Financial Ombudsman decision DRN9450844 Not upheld
Not upheldoutcome, as published by the Ombudsman
£333redress stated in the decision
Thu Jul 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
He claimed a refund from M&S Bank under section 75 in May 2018 because he said that the computer was faulty.Card dispute or chargeback
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9450844.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.