Bank of Scotland Plc

Financial Ombudsman decision DRN9436688 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sat Oct 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Mr D is unhappy that Lloyds Bank PLC recorded a marker against his name with a fraud prevention agency.Credit file reporting

Mr D was unhappy with how Lloyds had handled things and so he referred a complaint to us.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9436688.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.