Virgin Money plc
Financial Ombudsman decision DRN9429005 Not upheld
Not upheldoutcome, as published by the Ombudsman
£450redress stated in the decision
Thu Nov 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
Mr and Mrs A complain about Virgin Money plc’s poor customer service when they requested a mortgage review.Mortgage administration
Virgin agreed that it had made mistakes in handling the review.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9429005.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.