Elderbridge Limited
Financial Ombudsman decision DRN9427645 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Fri Jan 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Data and privacy
In the Ombudsman’s words
She’s also not happy that when she logged a complaint this wasn’t processed.Complaint handling
Ms G complains about the amount of time Elderbridge Limited has taken to deal with a data subject access request (DSAR) about a loan.Data and privacy
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9427645.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.