JLM Mortgages Services Ltd

Financial Ombudsman decision DRN9421560 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Mar 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

their credit files are being adversely affectedCredit file reporting

Mr and Mrs G complain their broker, JLM Mortgages Services Ltd, was negligent when it submitted their mortgage applications.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9421560.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.