Virgin Money plc
Financial Ombudsman decision DRN9414121 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Dec 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
Mr C and Ms E complain that Virgin Money plc didn’t listen when warned about fraudulent activity on Mr C’s accounts and not to write to him at his home address.Mortgage administration
And there’s also no dispute that Virgin shouldn’t have posted a letter to Mr C’s home address.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9414121.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.