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Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN9414016 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Mr M thought the reason for this was that there was an error on his credit file with one of the credit reference agencies.Credit file reporting

Mr M complains that the Co-operative Bank Plc took too long to decline his credit card application and didn’t give him a detailed reason for doing so. He is also unhappy about the appeal process in relation to his application.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9414016.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.