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Creation Consumer Finance Limited

Financial Ombudsman decision DRN9396406 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Mrs K complains that Creation Consumer Finance Ltd has not acted positively and sympathetically towards her, after she experienced financial difficulties in repaying her debt.Treatment in financial difficulty

Mrs K complains that Creation has continued to add significant interest and charges to her account and she is unable to reduce her debt.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9396406.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.